Sunwing Vacations
*Bookings can only be made via Galileo Vacations. Be sure to quote Sunwing Worry Free during the selling process. It can only be added up to 48 hours after booking has been made.
Manage Bookings
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Manage Booking on sunwingagents.ca
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- Enter booking number & last name
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The below can be done without having to Call Sunwing.
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*Select seats
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*Add Requests under Special assistance requests (Get SAR SSR)
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*Add Sunwing worry free within 48 hours of making the booking
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*Add your agent star card within 24 hours of making the booking
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*Add excursions
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*Pre-purchase carry-on bag ($25 per direction fee as they are no longer included) or additional checked bags. checked bag is free
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*Change Traveler name (outside of 21 days prior to departure)
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* $25 fee to call and correct or change
Groups
All group quotes must be vetted by management before proposal sent to clients
Sunwing requires a minimum of 3 rooms/10 paying guests to constitute a group.
Group quotes are always net (you must add commission before quoting the per person price to guests).
Rewards
STAR CARD
Once you have a Sunwing account, please register for a Star Card.
Once you receive one, be sure to add that number in Galileo under Profile Settings.
The Star Proxy number is the last 6 digits on the back of your card.
*Every time you make a Sunwing on Galileo your star card will be automatically attached and you will earn points.
*Provide Proxy number to Sunwing agent if making a booking via call centre
* Double check under Travel Agent info of Manage Booking to ensure the star card is applied correctly (within 24 hours of booking).
Documents
Edocs will be ready 28 days prior to departure.
Access tickets at Sunwingagents
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Example Bon Voyage Docs
​* Copy and paste and send with documents to your client
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Contact Info
BDM CONTACT & Sunwing Assistance
We currently do not have a BDM for BC.
Contact InsideSalesYYZ@sunwing.ca
1-877-877-1755 Inside sales
If there is ever trouble with a file and it can not be resolved through the reservations department
*Special assistance requests :
*Flight delay compensation form :
*Customer Complaints/Feedback :
*In destination?
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Download the Sunwing App for 24/7 access to a Sunwing Virtual Concierge, submit an online request or check your e-documents for a local contact number.
Testimonial
Amanda, Outside Sales
Testimonial of doing Outside Sales for CM Travel.